Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, you must have used no more than 3 sachets from the box. Items with more than 3 sachets used will not be accepted for return. You'll also need the receipt or proof of purchase.

To start a return, contact us at contact@myfurdoc.com or WhatsApp us at +60143936493. If your return is accepted, we'll send you instructions on how and where to send your package. Please note that returns will need to be sent to the following address:

37-2, Jalan Kuchai Maju 1, Kuchai Entrepreneurs Park, 58200 Kuala Lumpur

Please note that return shipping costs are borne by the customer. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 7–14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at contact@myfurdoc.com.